Users and licenses
New accounts for new hires, licenses removed when someone leaves, and shared mailboxes for addresses like info@ or billing@.
Microsoft 365 Support in Reno, NV
Microsoft 365 support covers the email, Teams, OneDrive and SharePoint your staff use all day. Computer Services Reno helps Reno, Sparks and Carson City businesses pick the right licenses, migrate email, set sharing permissions, turn on multi-factor sign-in and back up their data. Our in-house team works remotely or at your office.
Microsoft 365 administration
What does Microsoft 365 support include?
Microsoft runs the cloud service. Someone at your business still has to run your tenant: the users, licenses, mailboxes, shared files and security settings inside it. These are the parts we look after.
Outlook and Exchange Online
Mail flow, calendars, distribution lists, signatures, mailbox size limits and the Outlook profile that will not open.
Teams, OneDrive and SharePoint
Team and channel setup, file locations that make sense, and sharing permissions that match who should see what.
Sign-in security
Multi-factor sign-in, security defaults or conditional access, and sign-in alerts that can go to your designated contact.
Migrations
Moves from Google Workspace, older Exchange servers, hosted email and POP accounts into Microsoft 365.
Email domain records
The DNS records (MX, SPF, DKIM and DMARC) that deliver your mail and help stop others from spoofing your domain.
Microsoft 365 backup
A separate copy of mailboxes, OneDrive and SharePoint, checked through our backup and disaster recovery service.
Staff questions
"How do I share this?" and "Where did my file go?" answered by the same IT support team that knows your setup.
Licensing
Which Microsoft 365 plan is right for a small business?
Microsoft's business plans are built for small and mid-sized organizations, and you can mix them across your staff. The main difference is what each plan adds on top of email and Teams. Microsoft changes prices and features from time to time, so we check current terms when we quote a license change.
| Feature | Business Basic | Business Standard | Business Premium |
|---|---|---|---|
| Business email (Exchange Online) | Yes | Yes | Yes |
| Teams, OneDrive and SharePoint | Yes | Yes | Yes |
| Word, Excel and Outlook | Web and mobile only | Desktop apps included | Desktop apps included |
| Device management (Intune) | No | No | Yes |
| Conditional access (Entra ID P1) | No | No | Yes |
| Typical fit | Staff who mostly use email and a browser | Office staff who live in Excel and Word | Businesses with sensitive data or laptops leaving the office |
Business Premium's device management and conditional access can support the safeguards that HIPAA IT compliance and client confidentiality call for. A warehouse worker who only checks email may need nothing more than Basic. Paying for the right mix is one of the easiest savings in an IT budget. Businesses working toward SOC 2 readiness use the same settings to show who can reach what.
Email migration services
How does a Microsoft 365 migration work?
Most small-business migrations start from one of three places: Google Workspace, an older Exchange server in the office, or POP and IMAP mail from a web host or internet provider. The source changes the details. The order of work stays about the same.
Inventory what you have
Mailboxes, shared addresses, aliases, calendars, file shares, and anyone still downloading mail to one computer over POP. That last group needs extra care, because their old mail may exist only on that machine.
Prepare the new tenant
Verify your domain, create users, assign licenses, and turn on multi-factor sign-in before any mail moves in.
Copy mail, calendars and files
Data is copied while staff keep using the old system. Google Drive and old file-server folders are mapped to OneDrive for personal files and SharePoint or Teams for shared ones.
Switch mail delivery
The domain's MX record is pointed at Microsoft 365, usually after hours, and a final sync catches messages that arrived during the change.
Set up devices and help people settle in
Outlook, Teams and OneDrive get connected on computers and phones, and staff get help finding their mail and files in the new layout.
If the old server is also your file server, the migration is a good time to decide whether it still needs to exist. Our server support and maintenance page covers that on-premises versus cloud question.
Teams, OneDrive and SharePoint
How should Teams and SharePoint permissions be set up?
Sharing in Microsoft 365 is easy, which is the problem. A link set to "anyone with the link" can be forwarded outside the company, and a former employee's OneDrive can hold files nobody else knows about.
- Put shared work in Teams or SharePoint sites, not in one person's OneDrive.
- Give access by group or team, so a new hire inherits the right folders.
- Limit or turn off "anyone" links unless your business needs them.
- Review guest access to client and vendor accounts.
- Move files out of a departing employee's OneDrive before the account is removed.
Sign-in security
Is multi-factor authentication enough to secure Microsoft 365?
Multi-factor sign-in blocks most attacks that rely on a stolen password, and it is the first setting we check. On its own it is not the whole picture. Business email compromise, where a criminal takes over a mailbox and redirects payments, cost businesses $2.77 billion in losses reported to the FBI in 2024.1
Plans without Entra ID P1 can use Microsoft's security defaults, which require MFA for everyone. Business Premium adds conditional access, so you can block sign-ins from unmanaged devices or unexpected countries. Email filtering, phishing training and alerts on new forwarding rules round it out as part of small business cybersecurity.
Shared responsibility
Does Microsoft back up my Microsoft 365 data?
Microsoft protects its own infrastructure and keeps the service available. Microsoft describes cloud security as a shared responsibility: your accounts, devices and data stay yours to protect.2 In everyday terms, that splits like this.
| Situation | Microsoft | Your business (and your IT provider) |
|---|---|---|
| Data center hardware fails | Handled | Nothing to do |
| Employee deletes a folder by mistake | Recycle bin, for a limited time | Restore before it expires, or from your own backup |
| Ransomware encrypts synced OneDrive files | Some built-in restore tools | Plan and test recovery |
| Mailbox of a departed employee is removed | Gone after the retention window | Keep a backup or convert it first |
| Password stolen through phishing | Not their responsibility | MFA, sign-in alerts and staff guidance |
A third-party Microsoft 365 backup keeps copies outside your tenant, on a schedule and retention you choose. Microsoft 365 support is part of our managed IT services, priced as one flat monthly amount. You can also start with a free on-site IT assessment that includes a look at your Microsoft 365 settings.
Common questions
Microsoft 365 support FAQ
Yes. Microsoft keeps the service running and protects its data centers, but recovering from a deleted mailbox, an overwritten folder or a ransomware-encrypted OneDrive is mostly your responsibility. Built-in recycle bins and retention help for a limited time. A separate Microsoft 365 backup gives you copies you control and can restore from later.
It depends on how your staff work. Business Basic covers email, Teams and web and mobile versions of the Office apps. Business Standard adds the installed desktop apps. Business Premium adds device management and advanced security features such as conditional access. Many offices mix plans, giving each person only what their role needs.
A planned migration should not lose mail. Messages, contacts and calendars are copied to the new mailboxes while the old system keeps working, then the domain's mail records are switched over and a final sync picks up anything that arrived in between. Old POP accounts that stored mail on one computer need that local mail imported as well.
Yes. Gmail, Google Calendar, contacts and Google Drive files can all be moved into Exchange Online, Outlook and OneDrive or SharePoint. The bigger job is usually planning: deciding where shared drives belong, which permissions carry over, and getting staff comfortable with Outlook and Teams before the switch.
Conditional access is a set of sign-in rules. It can require multi-factor sign-in, block sign-ins from countries where you do no business, or only allow company-managed devices to open company data. It requires Microsoft Entra ID P1, which is included in Microsoft 365 Business Premium. Smaller plans can use security defaults instead.
Microsoft offers support through the Microsoft 365 admin center, where an administrator can open a service request about problems with the service itself. It does not manage your users, set up your devices, fix your permissions or train your staff. That day-to-day administration is the part a local IT provider handles.
See where your IT stands, at your office.
Book a free on-site IT assessment. A local technician comes to you, looks at your setup, and gives you a plain-English list of what to fix first. No cost, no contract.