Managed IT services
Your key systems looked after for a set monthly fee: 24/7 monitoring, updates, backups, help desk and on-site visits.
IT Services in Reno, NV
Computer Services Reno provides IT services to businesses in Reno, Sparks and Carson City. Our local, in-house team covers help desk support, computer repair, networks, servers, Microsoft 365, backup, security, consulting and new computer setup. Many businesses choose these as one managed IT plan at a flat monthly price, with no contract or minimum.
All services
Which IT services do Reno businesses need?
Most offices need some of each: help for staff when something breaks, maintenance so fewer things break, and planning for what comes next. These are the eleven service areas behind our computer services in Reno, on-site and remote.
IT support and help desk
Phone and email help for staff with sign-in problems, software errors, printing trouble and everyday questions.
On-site IT support
A technician at your desk for hardware swaps, network connections, printers, new employees and anything remote tools cannot reach.
Business computer repair
Company desktops and laptops diagnosed and repaired: failed drives, startup errors, slow machines, broken screens and infections.
Network support
Firewalls, switches, access points and existing cabling, monitored for outages, with new cable runs planned through a licensed cabling contractor.
Server support and maintenance
File, application and domain servers kept patched and healthy, with storage, warranty and replacement tracked.
Microsoft 365 support
Mailboxes, Teams, OneDrive and SharePoint: setup, migrations, licenses, shared folders and account security settings.
Backup and disaster recovery
Copies of your servers, computers and cloud data kept on a schedule, checked, and restored when you need them.
Small business cybersecurity
Security handled as part of daily IT: patching, endpoint protection, multi-factor sign-in, email filtering and staff awareness.
IT consulting
Advice on budgets, software choices, office moves, hardware refresh cycles and the IT decisions that shape your next few years.
New computer setup
Workstations chosen, configured, secured and loaded with each user's files and apps before they reach the desk.
Free on-site IT assessment
A no-cost visit to review your computers, network, backups and security, ending with a prioritized fix list.
Problem to service
What is going wrong, and which service fixes it?
If you know the symptom but not the name of the service, start here.
| What you are seeing | Likely cause | Where to start |
|---|---|---|
| Staff keep calling each other for computer help | No one owns IT | Help desk or a managed plan |
| A laptop will not boot or runs very slowly | Hardware fault, failing drive or software problem | Computer repair |
| The internet drops for the whole office | Firewall, switch, Wi-Fi or provider issue | Network support |
| The shared drive is full or sluggish | Aging server or storage | Server support |
| A new hire starts Monday with no computer | No setup process | New computer setup |
| Nobody knows if the backups work | Backups never tested | Backup and disaster recovery |
| Someone clicked a suspicious email link | Phishing attempt | Cybersecurity, then call us |
| You are moving offices or adding software | A project without a plan | IT consulting |
When several rows sound familiar, a single monthly plan usually costs less effort than fixing each one separately. See how managed IT services bundle this work, and how managed IT pricing is quoted.
Choosing a provider
How do IT companies in Reno differ?
Reno has national firms, one-person shops and everything in between. The differences that matter to a small business tend to be practical ones: who answers when you call, whether anyone will come to the office, how the bill is calculated, and how hard it is to leave if the fit is wrong.
We answer those questions the same way for every client. Our team is local and in-house. We come on-site across Reno, Sparks and Carson City and also work remotely. Pricing is a flat monthly amount quoted for your business, with no contract and no minimum. And we only work with businesses, so our attention stays on office systems, not home PCs.
For a fuller list of questions to put to any provider, read our guides.
Checklist
What should any IT provider put in writing?
- Which services the monthly price covers, and which are billed separately
- How staff request help, and the hours for each channel
- Whether on-site visits are part of the service
- What is monitored, and who gets told when something fails
- How often backups are tested with a real restore
- Who owns your passwords, documentation and accounts
- How you can end the relationship, and what you receive when you do
Beyond the service list
Do your services change by industry or regulation?
The services stay the same, but the priorities shift. A dental office cares about imaging workstations and patient records. An accounting firm cares about tax season and client data. A construction company needs email and files on job sites. See the industries we serve, and read about IT compliance if HIPAA, the FTC Safeguards Rule or SOC 2 applies to you.
On-site and remote
Remote fixes for software and account issues; a visit when hardware, cabling or a person-to-person walkthrough is needed.
Monitoring around the clock
Monitoring runs 24/7, and urgent after-hours support is available by phone.
Scheduled weekend work
Server swaps, migrations and office moves can be booked for a weekend so staff are not interrupted.
Common questions
IT services FAQ
IT services is the broad term for any technology work a provider does for a business, from fixing one laptop to installing a network. Managed IT services means the provider takes ongoing responsibility for your systems for a flat monthly fee: monitoring, updates, backups, help desk and on-site visits are part of the arrangement instead of billed one problem at a time.
Talk to us about what you need. The services on this page are the categories of work we do, and a managed IT plan pulls most of them together. If you only need a single repair, we can help with business computer repair too. Your quote reflects the services you choose.
At a minimum: a help desk your staff can reach, patching and monitoring of computers and servers, network and Wi-Fi support, Microsoft 365 or email administration, tested backups, and basic security such as multi-factor sign-in and endpoint protection. A local provider should also be able to send a technician to your office when a fix needs hands.
Start with the free on-site IT assessment. A technician visits your office, looks at your computers, network, backups and security, and gives you a prioritized list of what to fix. That list shows which services matter for your business and which can wait.
See where your IT stands, at your office.
Book a free on-site IT assessment. A local technician comes to you, looks at your setup, and gives you a plain-English list of what to fix first. No cost, no contract.